Policies

Returns/Refunds

Standard items (anything that is not a custom order) can be returned for a full refund within 30 days from when you receive the item as long as it has not been used heavily. (i.e. trying it on and doing dry fire drills is fine, but actual real world use/dirt is not)

If the product fails (stitches coming apart) we will refund the full price of the product(s) that failed. We pride ourselves in our quality so we do not believe the stitches will fall apart, but on the off chance that it does, you are protected.

If an exchange is needed rather than a refund, the product can be exchanged for a different size/color/camo as long as it has not been used (trying the product on does not constitute use). If a bigger size is needed, you will have to pay the difference in price for the larger item (only applies to Standard Plate bags in L/XL and SSC in XL). If you need a medium instead of a small (plate bag) or a M/L instead of an S/M SSC, you will not pay for an exchange aside from shipping.

Shipping

Unless specified otherwise, we will ship your product via USPS Priority Mail. Free shipping on orders of $160 or more for Priority Mail. Contact us if you would prefer another carrier.

Orders

In the event of a pricing error or shipment issue, we reserve the right to cancel your order. If this occurs, we will notify you via email and provide details regarding the cancellation.

Payment

Payment is handled by Shopify. A deposit fee of $50 for any carrier/cummerbund orders will be required. We do not take full payment until the item is finished, and we will ship the item the same/following business once the full payment is made. We will reach out to you once your order is finished so you can be on the lookout for the invoice.

For any item that is below $50, a deposit fee of $15 will be required.

Please note that the deposit will be refunded for our standard products only if you choose you no longer require/want the item.

Custom order deposits will vary depending on what item you are ordering. This can range from $15 to $50. Custom order deposits will not be refunded so please ensure you 100% want the item you are custom ordering.

Privacy

Our Privacy Policy can be viewed at: shop.deadconcepts.com/policies/privacy-policy.